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  Duramar Venus Inc. Logo Desoto Texas Custom Solid Surface Duramar Venus, Inc. frequently asked questions cultured marble solid surface tubs vanities showers sinks whirlpools
  Info Point :: FAQ    
 

1. What is Cultured Marble?

2. What are the benefits of Cultured Marble vs. other surfaces/products available on the market?

3. What type of products does D.V.I. Offer?

4. How long does it take to fill an order?

5. When are my payments required and how can I pay?

6. How long does it take to complete installation on remodels?

7. Does D.V.I. do plumbing and electrical work?

8. Do I have to sign a contract for D.V.I. To complete a job?

9. Can I add a whirlpool to any of D.V.I.´s tubs?

10. How do I keep Cultured Marble and Solid Surface clean?

11. What if I need repair work done?

12. Do Cultured Marble and Solid Surfaces scratch?

13.Can I get help with measurements and/or designs and color coordination?

 

1. What is Cultured Marble?
Cultured Marble is a manmade surface composed of 55% ground marble, industrial filler, and resin. It has been used in bathrooms for homes, commercial buildings, restaurants and clubs for years. Some of the advantages of using Cultured Marble are its durability, its smooth, good looking surface that is easy to clean and to keep clean, and its long lifespan.

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2. What are the benefits of Cultured Marble vs. other surfaces/products available on the market?
Cultured Marble has a lower price and a larger versatility and range of colors, and it is seamless.

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3. What type of products does D.V.I. Offer?
D.V.I. manufactures and installs Cultured Marble and solid surface products for all bathroom and kitchen needs, except for flooring. Additionally, our company offers and installs granite, Silestone, Legacy, natural marble, Wilsonart Gibraltar (including the Earthstone line), and engineered stone.
In addition to our selection of cultured marble and solid surface products, D.V.I. Offers a line of fixtures, stainless steel sinks, and cabinets. D.V.I. can provide associated plumbing and electrical work as well as glass for showers and mirrors. Also, D.V.I. offers complete remodeling services, including removal of old fixtures and surfaces, and frame stud replacement, as needed. This can be associated with any of our remodel work, such as providing drains and liners for showers, green rock for showers, and framing for steps, half walls, or tub decks.

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4. How long does it take to fill an order?
Once an order has been received (by phone or in person), a salesman is going to visit the site, usually within 2 or 3 days, to measure the job our company is to install. A bid on the job can be provided with it. Once the customer notifies our company to proceed, D.V.I. can install the order in 5 to 7 business days.

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5. When are my payments required and how can I pay?
For customers without an account with us, a deposit of 50% of the total order is required, with the remaining balance due upon completion of the job. D.V.I. Accepts most major credit cards, checks and cash.

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6. How long does it take to complete installation on remodels?
This varies depending on the size of the order. However, an average estimation is 1 to 2 business days for removal of old fixtures and surfaces, and installation of our products. Glass installations for tubs and showers will take an additional day.

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7. Does D.V.I. do plumbing and electrical work?
Yes, D.V.I. Can provide plumbing and electrical labor.

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8. Do I have to sign a contract for D.V.I. To complete a job?
No, D.V.I. only requires the customer to sign off on selections to proceed with a job.

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9. Can I add a whirlpool to any of D.V.I.´s tubs?
We can add a Whirlpool System to every tub we manufacture with one exception, which is the 32x60 Petite, our smallest tub.

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10. How do I keep Cultured Marble and Solid Surface clean?
Please see our Product Care Section for cleaning instructions and recommended cleaning products.

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11. What if I need repair work done?
D.V.I. Guarantees it´s material and labor from defects for 2 years. Please see our Services/Repairs Section for further details regarding repair work.

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12. Do Cultured Marble and Solid Surfaces scratch?
Any surface installed in today´s bathrooms and kitchens may be scratched. Most surface scratches may be easily buffed out by the customer. Scratches penetrating the surface of the product may need to be professionally repaired by our repair technician. However, with proper care and maintenance of the product, and with just the common precaution people would use also on anything else they own, dealing with scratches will not be an issue for our customers.

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13.Can I get help with measurements and/or designs and color coordination?
Yes, one of our salesmen will measure every job D.V.I. Installs, and will determine the proper product to install, so as to satisfactorily complete each customer´s specific need. Our salesmen also carry samples of our color selections and brochures, to view the top edges, bowls, tubs, and other items our company manufactures. We welcome everyone to visit our showroom to view first hand all of our products before making their final selections. Our friendly and helpful showroom staff will be happy to assist you in picking out the product and color to achieve the style you desire.

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